When someone is going through something tough, remember, platitudes are useless and in the end only show your inability to understand or even care about other humans. Admittedly we are selfish creatures as a rule, our actions are always completed with a singular goal of self promotion at there core. Think about it, the reasons we spend so much time making our significants feel better at times is simply to fulfill our own desires regardless definition or philosophical platitude aside.
It is only when we understand and admit to our selves that we are selfish creatures that we can truly mature and become more self aware, leading to more acts of kindness and mutual benefit. After all, someone who is truly ego centrically aware will almost always be the person most likely to be seen as a saint. For they have embraced either consciously or subconsciously their own selfishness and through understanding this are more likely to be a voluntaryist through actions taken. Trust selfishly in the nature of humans to always act in their own best interests. Use this to benefit you and the others in your life. Mutual benefit through selfish voluntary actions.
So, when someone you know is going through something tough, remember, they may be venting about it simply to be able to vent about it. Offer them a shoulder or ear, and mean it. When and if they choose to use this offered support do not under any circumstances offer advice. Advice is again, counterproductive, listen and use active listening to assure them you are paying attention to their problems. Active listening is repetition of the event or issue plaguing them. Often by listening we are able to assist them in discovering their own way. And remember, useless platitudes are just that, useless. Those individuals who only offer platitudes are selfish and unable or unwilling to engage in voluntary mutually beneficial behaviors.
So be selfish, but be selfish in a way that further benefits you by acting to help others. After all, this is really how trust is accomplished and integrity maintained, right? Be the dog who knows that by simply laying there and giving you an occasional lick they stand to gain ear scratches and rubs.
Free the mind and the body will follow