The first question is, should the fulfilment of your word ever rely on another’s promised delivery of product?
In the modern world much of what we do relies on others abilities to fulfill their commitments. After all most of us do not have a private global internet network, our own planes, our own delivery service etc., so what do we do when another’s failure to communicate and or fulfil their agreed upon services causes issues with the fulfilment of our services or goods to others?
In my case I make the offer to return the person or persons monies, and still fulfil their original request if it eventually becomes available. This is the offer I make to those who have donated with the promise of a shirt being attached. Please email me directly at email@example.com. I will keep an eye out and do my best to return ALL emails directly. I apologize to those who have not received their shirts, they have been ordered and paid for, however, at this time there has been NO communication from the supplier as to when they will be sent.
If this continues I will be forced to cease my business relationships and potentially bring to light all communications and deals made along with lack of fulfilment so that my many thousands of readers may be able to decide if they will do business with them in the future. I have attempted many times to communicate and have been either avoided or ignored neither of which is a good thing. Regardless please accept my apologies for lack of fulfilment and contact me directly for refunds and times for said refunds.
Free the mind and the body will follow